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Privacy Policy

Vale Soil Solutions | Last updated: July 2026

Vale Soil Solutions is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it.

1. Who We Are

This website is owned and operated by Vale Soil Solutions. We specialise in soil decompaction, tree and soil injection, air spading and biochar treatment.

If you have any questions about this policy or how we handle your data, please contact us at vale-arboriculture@outlook.com or call 07807 443321.

2. What Information We Collect

Information you give us directly. When you contact us through our website contact form, by phone, by email, or via social media, we may collect your name, telephone number, email address, and any details you share with us about your enquiry.

Information for quotes and site visits. If you ask us to assess your trees or soil, provide a quote, or carry out treatment work, we will collect your address and details about your property, garden or site so we can provide the service. Where we work for organisations — such as landowners, councils or contractors managing green spaces — we may hold the business contact details of the people we deal with.

Photographs of our work. We may take before-and-after photographs of trees and sites we treat for our records and, with your permission, to showcase our work. These photographs do not identify individuals, and we will always ask before using images of your property in our marketing.

Information collected automatically. When you visit our website, certain information is collected automatically, including your IP address, browser type, the pages you visit and how long you spend on them. This is collected through cookies and similar technologies used by Wix, our website platform — see Section 8.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and messages

  • Provide quotes and arrange site assessments

  • Carry out soil and tree treatment work

  • Keep records of the work we have carried out for you

  • Manage invoicing and payments

  • Improve our website and understand how visitors use it

We do not sell your personal information to anyone, and we will not send you marketing you haven't asked for.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we rely on the following lawful bases:

  • Contract — where we process your details to provide a quote or carry out work you have asked us to do

  • Legitimate interests — where we respond to enquiries, keep business records, and run and improve our website

  • Legal obligation — where we keep records for tax and accounting purposes

  • Consent — where you have given it, for example for optional cookies or the use of photographs of your property in our marketing. You can withdraw consent at any time.

5. Who We Share Your Information With

We only share your information where necessary to run our business:

  • Wix, our website platform, which hosts our website and processes messages sent through our contact form. Wix may store data on servers outside the UK; where this happens, it is protected by legally recognised safeguards.

  • Professional advisers, such as our accountant, where required.

  • Authorities, if we are legally required to do so.

We never sell or rent your personal information to third parties.

6. How Long We Keep Your Information

We keep your information only as long as we need it. Enquiries that don't lead to any work are deleted within a reasonable period. Records relating to work we have carried out, including invoices, are kept for up to six years to meet our legal and accounting obligations, after which they are securely deleted.

7. How We Keep Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. Our website is hosted on a secure platform, and access to your details is limited to those who need it.

8. Cookies

Our website uses cookies — small text files placed on your device — to make the site work properly and to help us understand how it is used. Some cookies are essential for the website to function; others, such as analytics cookies, are optional. You can manage your cookie preferences through the banner on our website or through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Correct information that is inaccurate or incomplete

  • Request deletion of your information where there is no good reason for us to keep it

  • Object to or restrict how we use your information in certain circumstances

  • Data portability — receive your information in a usable format where applicable

  • Withdraw consent at any time, where consent is the basis we rely on

To exercise any of these rights, contact us at vale-arboriculture@outlook.com. We will respond within one month.

10. Complaints About Your Personal Data

If you're unhappy with how we've handled your personal data, you can complain directly to us at vale-arboriculture@outlook.com or by calling 07807 443321. We'll acknowledge your complaint within 30 days and let you know the outcome without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113, though they'll usually expect you to raise the issue with us first.

11. Links to Other Websites

Our website contains links to other sites, including our Facebook and Instagram pages. This policy only covers our website — other sites have their own privacy policies, and we recommend reading them.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.

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